Cancellation Policy

I understand that sometimes life gets in the way and appointments need to be rescheduled or cancelled. I kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows me to offer the appointment time to another client who may be waiting.

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Appointments can be cancelled or rescheduled through your online client portal up until 24 hours before your appointment. If you need to cancel or reschedule within 24 hours of your appointment, please contact me directly by phone or text rather than using the online portal.

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Appointments cancelled or rescheduled within 24 hours will incur a fee of 50% of the scheduled service. If you do not attend your appointment and do not provide any notice, the full cost of the appointment will be charged. If you wish to rebook after a no-show, full payment will be required at the time of booking to secure your appointment.

 

If you arrive late, I reserve the right to shorten your consultation or treatment so that subsequent appointments are not affected. You will be charged for the service you booked, not the shortened service. If you are more than 15 minutes late and there is insufficient time to safely complete your appointment, the full appointment fee will apply.

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I understand that genuine emergencies and unforeseen circumstances can occur and I may waive or reduce cancellation fees in exceptional circumstances at my discretion.

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Thank you for your understanding and cooperation. This policy helps me provide the best possible service to all clients while ensuring appointment times remain available for those who need them.